Once your purchase is complete after making your payment, you will receive a confirmation email at the address indicated during the purchase process with confirmation that your order has been made successfully.
If you do not receive this e-mail, check your spam folder and if you have not received it and have doubts as to whether your order has been carried out correctly, you can contact us at email@example.com and we will solve all the doubts related to your order.
All our orders leave daily, from Monday to Friday, at 1:00 p.m. Our average delivery times are 48 hours from the time it leaves the central office, sometimes 24 hours on the peninsula. Once the shipment leaves our warehouse, you will receive a notification from the corresponding courier company providing you with information about the delivery.
Remember that you can see the status of your order by entering https://www.gls-spain.es/es/ Any questions regarding the delivery of your order, please contact us at firstname.lastname@example.org.
You can make changes and / or returns on our website without problem. The return period in our online store is 8 days from receipt of the order. You must send us your order in the same conditions that it was delivered. You can use to send it to us the means you consider to the following address:
Avenida Velázquez n4 Block 2 Local 4BIS
28521 Rivas Vaciamadrid, Madrid
Please, do not forget to include a note inside where you indicate the following information:
- Name and surname:
- Email with which you made the purchase
- Order ID:
- Exchange for xxx model or return.
Once we receive the glasses that you want to change or return and we see that they are in perfect condition, if your request is a return we will make the payment automatically using the same payment method that you used for the purchase. In case of change, we assume the cost of the new shipment so that you can enjoy your new Goodbye, Rita.
Our team will be happy to advise you on choosing the perfect frame for you.
You have a store search engine on our website, what we cannot guarantee is that you have the collection or model you are looking for. If you have one, we recommend calling beforehand. We leave you the link: https://www.goodbyerita.com/pages/store-locator
Our ready-to-use prescription glasses are for eyestrain / presbyopia. They range from 1 to 3.5. If your graduation need is another, you should take the frame that you like in the UNGRADUATED lens and take it to any optician to have them graduated. If the model you like is not available in non-prescription lens because it is out of stock, keep in mind that they will change the lens in the optician, so don't worry about taking it with prescription. 🤓
Yes, all our frames can be graduated. However, remember that you can make changes and/or returns on our website without any problem.